Insights for training buyers and providers.
Guides, tips, and platform updates - sharper choices, better partners, fewer dead ends.
97 posts
Page 8 of 9
Working in a Call Centre is not for the Faint-Hearted
Working in a call centre is not for the faint hearted. The environment can be stressful and challenging. Customers don’t call to pass the time of day or enquire about your health, they call because something is not working the way it should work which can be having a huge impact on their business, increasing urgency and most likely elevating the calmest demeanour.
The Hidden Demands of Call Centre Leadership
Call centre leadership asks more of managers than most people realise. The role demands constant balancing: Of KPIs, customer expectations, systems challenges, hybrid working, and a team of agents who each bring different levels of confidence, emotional resilience, and communication skills to the table.
The Missing Curriculum title
Traditional education prepared us to analyse, debate, and present—but not to express vulnerability, acknowledge our human needs, or create genuine understanding. We graduated with impressive technical skills but were left to figure out the most fundamental aspect of collaboration: honest, effective communication.
Writing for Impact: How Business Writing Skills Drive Productivity & Engagement title
After more than two decades of teaching writing across classrooms, workshops, and seminars, I’ve seen one truth hold steady: clear writing drives better results.
Playwork Review
After more than 30 years in the training world, I’ve seen just about every style of learning imaginable - from slick and corporate to stiff and soulless. So when I find a company that captures what I think training should be, I take notice. PlayWork are one of those rare few.
Thrive Together Training and Coaching Review
If you want mental-health training that feels authentic, grounded, and designed for real people - not PowerPoint slides that seem cool at the time but have no impact- Thrive Together is a great place to start.
Trelease Communications Review title
What I like about Trelease Communications is that they don’t treat communication as decoration.
Green Key Personal Development Review
I’ve been in the training space for three decades, and I’ve lost count of how many providers promise transformation but actually deliver little more than a good day out of the office. Green Key are different.
Joanna Taylor & Associates Review
At the Training Marketplace we are always on the lookout for exceptional Trainers and Coaches, especially if they offer something unique that really makes a difference to their clients.
Sway Review
The billion-dollar engagement survey business is now being disrupted by Sway. I’m reviewing why this is important, how is it done and just who are Sway.
Alumno Consulting Review
Alumno Consulting Review
The Happy Human Training Co. Review
This is one of those firms where the experience genuinely lives up to the branding.
Ready to find your training partner?
Search our marketplace of verified training providers.