Green Key Personal Development

Seven years ago I had a pleasure to attended Rachel’s human touch & customer service training held for JTI Saint Petersburg team. I still remember how different it felt from most corporate trainings — it genuinely changed the way I think about customer experience and human interaction.

The training day was organised and informative. I especially appreciated how much the group sessions related directly to our work situations. I came away with useful skills, How to be more confident more positive and how to manage everyday tasks. But most of all I came away in believing more in myself and what I can achieve from what I have learnt. I would like to give huge thank you to Rachel Shackleton for putting on such a wonderful and knowledgeable training event.

Cath is a fantastic Facilitator and Coach. Cath has supported a range of learning and development interventions for us over the years: delivering performance management training for Leaders and staff members - engaging people from all levels, adapting style to suit; providing 360 feedback and ongoing coaching; facilitating leadership sessions across a range of subject matters. She is personable, empathetic and compassionate balanced with the right amount of challenge and stretch - helping people move out of their comfort zone to achieve sustainable change. I would HIGHLY recommend her as a Facilitator and Coach.

Rachel is a Transformational Trainer I had the privilege of working with Rachel during my time leading Oracle’s Development Center, where she consistently delivered exceptional training programs through Green Key Personal Development. Rachel stands out as one of those rare trainers who truly connects with her audience. When we rolled out her sessions to our 400+ employees, the feedback was unanimous: people didn’t just learn—they were inspired. Her ability to tailor content to our technical teams while keeping it engaging and actionable was remarkable. What makes Rachel special: - Dynamic & Engaging – She has a natural talent for making complex topics accessible and even fun. - Results-Driven – Her sessions weren’t just theory; employees applied her frameworks immediately. - Multiple department heads specifically requested her for their teams—a testament to her impact. I can’t recommend her highly enough!

Cath is a phenomenal coach, with exceptional emotional and social intelligence, helping people to see what they can't see and consider what they wouldn't have considered without her support. Cath is creative, curious and able to connect with people at all levels with natural ease. I have personally benefited greatly from having Cath as a friend, and I truly value her insight, advice and guidance, and I can only say that any individual or organisation would be better off for having the opportunity to work with Cath. I cannot recommend her highly enough!

I really enjoyed the e-Learning module "The Art of Self-Empowerment". The structure and content really helped to re-boot and recharge me. The organisation of the module is user-friendly, interesting and simple to understand. I also enjoyed the inspirational quotes in the module from different people.

Rachel's projects as a trainer and consultant for many national and international key accounts on the Russian market and internationally are a continuous success story.

I would jump at any opportunity to attend your training. You have been great , inspiring, constructive and positive in your approach towards questions asked and behaviours of participants.

Cath is a great asset to any business as she is a very professional, experienced and exceptional coach with the ability to develop trust among people and teams and develop very positive relationships. A fantastic listener, Cath has the ability to provoke thoughts and help others to explore different scenarios, opinions and points of view to support their own personal development. Cath is also skilled at delivering constructive feedback and is not afraid to challenge and test thoughts and ideas throughout the business to help get to the best outcomes and solutions.

This training module was amazing. Probably the best session yet. I learned so much, the key take away from this module for me was being patient, staying calm, and being empathetic. I picked up some new tools to help me be successful in my day to day work. My favourite part was role playing the different positions. I learned a lot from others on how I can be better.